• Strong IT skills with advanced knowledge of Microsoft Office suite including Word and Excel
• Experience with the Salesforce platform (desired, but not essential as training will be provided)
• At least 5 years' experience in an administration role and 3 years’ experience in a Senior role with line management duties 
• A thorough approach and excellent attention to detail
• Confidence in quickly learning and adapting to new software systems and database platforms, as we continue to implement and develop new technologies 
• Highly organised and proactive, with the ability to plan, prioritise, and manage workloads effectively 
• High standards set for themselves and others to ensure that agreed processes and procedures are adhered to
• The ability to establish, develop and maintain effective working relationships with all work colleagues and contractors
• The capability to work independently, while also providing guidance and support to others 
• Experience of line management or supervision, including organising team workloads, providing day-to-day support, and maintaining performance standards 
• Ability to coordinate team activity and feed operational information, issues, and updates into the Support Services Manager 
• Experience in an administration or aftercare role within the property and construction sector (desired, but not essential)
• Understanding of defects tracking systems (desired but not essential)

General Responsibilities

• Dictation typing for various site and progress meetings to support our Surveyors and Clerk of Works
• Producing, formatting, and amending reports, letters, and other documentation from a wide range of sources to support our Surveyors, Clerk of Works, and end of defects processes
• Creating, maintaining, and issuing defect-tracking spreadsheets to ensure accurate and up-to-date records 
• Ensuring that all documents produced align with the company style and are produced within the required deadlines, and are organised and stored in line with our quality management system guidelines
• Participating in daily defect calls and providing clear and accurate defect updates, actions, and progress reporting
• Liaising with contractors to ensure a clear and efficient defect detail is recorded
• Ensuring all defects are entered correctly and controlled/managed as effectively as possible throughout the lifecycle
• Liaising with residents, contractors, and Clients daily to chase and update defects and organise inspections across all regions, in accordance with the appropriate member of Rund’s team
• General office management - such as greeting visitors, setting up meeting rooms and administrative support in the day-to-day running of the office
• Answering and screening calls/passing on messages to the team

Line Management & Senior Responsibilities 

• Undertaking line management responsibilities for members of the Support Service team
• Conducting regular 1-to-1 meetings and providing feedback, guidance, and support to ensure performance standards and development needs are met
• Organising and overseeing team workloads to ensure priorities, deadlines, and service levels are maintained 
• Acting as the Support Services Manager’s second-in-command, supporting the day-to-day management of the function and deputising when required 
• Feeding operational updates, issues, and performance information into the Support Services Manager to support decision making and continuous improvements 

You will be joining an established and friendly team, with surveying experience ranging from Director to junior level. You will have the potential to grow, as we offer strong training schemes with the hope of getting the right individual fully qualified in their field. This will be part of a long-term development plan, tailored to your personal training needs and career aspirations. Opportunities for development and role diversification are regularly reviewed on a bi-annual basis to ensure your career goals are on track, and we place a strong emphasis on "growing our own talent" - so opportunities for progression are bountiful.

We offer a competitive salary, with great benefits including a pension scheme, relevant professional membership fees paid, personal development, and CPD training courses. Additional benefits, as you progress your career with Rund, include private healthcare and death-in-service benefit.

Our Southampton office is ideally located just off J5 of the M27, offering quick and easy access from local cities and townships including Winchester, Portsmouth, and Bournemouth. The office is located on the cusp of a nature reserve and offers many exceptional workplace facilities including break-out areas, a boardroom and state-of-the-art coffee-making apparatus, Our Southampton office also boasts a regular social calendar, with recent team socials including a team meal, breakfasts and pub nights.

This is an overview of the job and will be periodically reviewed and updated to ensure that the job description fully reflects the responsibilities required of the post holder. Your line manager will discuss with you personally specific detail relating to the responsibilities contained in this job description.